prIVACY POLICY & TERMS OF SERVICE
At Sterling Smart Solutions, we take your privacy seriously. We understand that when you use our services, you trust us to handle your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
Information We Collect
We do not intentionally collect any personal information from our customers. However, we cannot be held liable for any personal information that is inadvertently collected during the normal course of providing our services.
How We Use Your Information
If any personal information is collected, it will only be used to provide you with our services and to communicate with you regarding your service request. We will not use your information for any other purpose without your express consent.
Information Sharing and Disclosure
We will not sell or rent your personal information to third parties. We may share your information with third-party service providers who assist us with our business operations, such as payment processors and shipping companies. These third parties are only provided with the information they need to perform their specific services and are required to maintain the confidentiality and security of your information.
Data Retention
We will retain your information for as long as necessary to provide you with our services and as required by law.
Security
We take the security of your personal information seriously and have implemented appropriate measures to protect your information from unauthorized access, use, or disclosure.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable laws. If we make any changes, we will update the date at the top of this policy and post the new policy on our website.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at Support@SterlingSmartSolutions.com
TERMS OF SERVICE AGREEMENT FOR RETAINER SERVICE
PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY BEFORE USING OUR RETAINER SERVICE.
This Terms of Service Agreement (the “Agreement”) is a legally binding agreement between you (“you”, “client” or “user”) and Sterling Smart Solutions (“we”, “us”, or “our”), the provider of Retainer Service (the “Service”). This Agreement governs your use of the Service and all related services provided by us.
The Service provides you with IT support and consultation services, including but not limited to software installation, troubleshooting, data backup, and system maintenance. The Service is provided on a retainer basis, with the client paying a monthly or quarterly fee for a predetermined number of hours of support.
By using the Service, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, you should not use the Service. We reserve the right to modify this Agreement at any time, without notice to you. Your continued use of the Service after any modifications to this Agreement will constitute your acceptance of such modifications.
You agree to pay us the retainer fee in advance for the number of hours of support agreed upon. If additional support hours are required, you will be billed for those hours separately. Payments must be made in accordance with the payment schedule agreed upon by the parties.
This Agreement shall remain in effect until terminated by either party. Either party may terminate this Agreement upon written notice to the other party. Upon termination, we will provide you with any necessary passwords and data relating to your use of the Service. Any fees paid for unused support hours are non-refundable.
We represent and warrant that we will provide the Service in a professional and workmanlike manner. We do not warrant that the Service will be error-free or uninterrupted. You represent and warrant that you have the legal right to enter into this Agreement and to use the Service.
In no event shall we be liable to you or any third party for any indirect, special, consequential or punitive damages, including lost profits or lost data, arising out of or in connection with the Service, even if we have been advised of the possibility of such damages. Our liability to you or any third party, under any circumstances, shall be limited to the fees paid by you to us for the Service during the six (6) months preceding the claim.
All intellectual property rights in the Service, including but not limited to software, trademarks, copyrights, and patents, are the property of us or our licensors. You agree not to copy, modify, or distribute any part of the Service without our prior written consent.
During the term of this Agreement and thereafter, you and we agree to keep confidential all confidential information disclosed by the other party, including but not limited to trade secrets, business plans, customer lists, and financial information. This obligation shall not apply to information that is in the public domain or that the receiving party can demonstrate was already in its possession prior to disclosure.
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which we are located, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or in connection with this Agreement shall be brought exclusively in the courts of that jurisdiction.
This Agreement constitutes the entire agreement between you and us with respect to the Service and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between the parties. Any amendments to this Agreement must be in writing and signed by both parties.
You may not assign this Agreement or any of your rights or obligations hereunder without our prior written consent. We may assign this Agreement or any of our rights or obligations hereunder to any third party without notice to you.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect. (no take backsies)
The failure of either party to enforce any provision of this Agreement shall not be deemed a waiver of that provision or of the right to enforce that provision in the future.
All notices and other communications required or permitted hereunder shall be in writing and shall be deemed to have been given when delivered personally, or when mailed by registered or certified mail, return receipt requested, postage prepaid, to the addresses set forth on the first page of this Agreement or to such other addresses as the parties may designate in writing.
By using the Service, you acknowledge that you have read this Agreement, understand it, and agree to be bound by its terms and conditions. If you do not agree to the terms and conditions of this Agreement, do not use the Service.